The Return Policy governs purchases made through the website PajamaSweets.com (the “Site”). By making a purchase through the Site, you agree with this Return Policy entered between you and Pajama Sweets LLC (“Pajama Sweets,” “we,” “us,” or “our”).
The Return Policy may be changed at any time for any reason. Continued purchases through the Site after changes are published on the Site constitutes acceptance of the changes to the revised Return Policy.
a. How To Return An Item Or Request An Exchange
If you would like to return an item, please contact us by email at firstname.lastname@example.org and include your Order Number and list of items you wish to return. Upon receipt of the email, a customer service representative of Pajama Sweets will contact you to assist with the return process.
If you would like to make an exchange, please contact us by email at email@example.com and include your Order Number and request for exchange. Upon receipt of the email, a customer service representative of Pajama Sweets will contact you to assist with the exchange process.
b. General Return Policies
Please allow 10-12 business days for the refund to appear on your credit card account. Please note we do not refund shipping fees, including any return shipping fees you may have incurred.
We only accept returns and exchanges for products purchased on the Site. Purchases made in a partnered retail store, website, or spa may not be returned to the Site. If the item you wish to return was not purchased through the Site, please return the product to the place of purchase for resolution.
Gifts cannot be returned for a cash refund, but we are happy to assist you with an exchange provided the gift was purchased from the Site. If you have questions about returning a gift, please contact us by phone at 1-972-971-1596 or via email at firstname.lastname@example.org.
If you have questions, please Contact Us.